Policies & Procedures

Board Policies

Executive Limitation Policies

100.1.1 Operations
100.1.2 Treatment of Persons Receiving Services
100.1.3 Human Resources
100.1.4 Ethics
100.1.5 Grievance Procedure
100.1.6 Corporate Compliance

Governance Process

100.2.1 Governing Styles
100.2.2 Board Job Description
100.2.3 Board Code of Conduct

Board Linkage

100.3.1 Board/CEO Relationship

Administrative Policies

General

200.1.1 Philosophy – Definitions
200.1.2 Licensing of OPTIONS Facilities
200.1.3 Disruption of Services
200.1.4 Employment of Consultants and Ancillary Contract Services
200.1.5 Vehicles and Transportation
200.1.6 General Admission
100.1.6.1 General Admission
200.1.7 Fee Sponsorship
200.1.8 Attendance & Billing
200.1.9 Pest Control
200.1.10 Pet Policy/Service Animal
200.1.11 Compensation for Supported Persons Rendered Services
200.1.12 Personnel Improvement Plans
200.1.13 Use of Tobacco
200.1.14 Complaints from Neighbors
200.1.15 Prohibition of Sexual Harassment
200.1.17 Respond to Subpoenas, Search Warrants, Investigations
200.1.18 Corporate Compliance
200.1.19 Cash Management
200.1.20 Staffing Ratios
200.1.21 Records
200.1.22 Discharge
200.1.23 Credit Cards
200.1.24 Use of Volunteers
200.1.25 Media Interaction

Health & Safety

200.2.1 General
200.2.2 Emergency Care and Disaster Plan
200.2.3 Blood-borne Pathogens/Universal Precautions
200.2.4 Communicable Diseases
200.2.5 Pro-Act Safety Program
200.2.6 Nursing
200.2.7 Seizures
200.2.8 Physician Services
200.2.9 Medication
200.2.10 Food and Nutrition Services
200.2.11 Tuberculosis Exposure Plan
200.2.12 Hazard Communication Program
200.2.13 Neuro Assessment
200.2.14 Hospitalization
200.2.15 Medication Destruction
200.2.16 Communicable Disease: Aerosol Transmissible
200.2.17 Communicable Disease: COVID-19 Vaccination and Testing
200.2.18 Medical Marijuana

Case Management

200.3.1 OPTIONS Internal Case Management
200.3.2 Interdisciplinary Team
200.3.3 Individual Service/Support Plans

Client Care Policies

200.4.1   Location of Vital Information
200.4.2   Orientation of Persons Served
200.4.3   Rights of Persons Served
Rights, Responsibilities and Rules of Conduct
200.4.4   Confidentiality of Information
200.4.5   Access to Personal Records
200.4.6   Informed Consent
200.4.7   Family Visits
200.4.8   Physical Contact

Unusual Occurrences

200.5.1   Incident Reports
200.5.2   Abuse Prevention and Reporting Suspected Abuse
200.5.3   Management of Maladaptive Behavior
200.5.4   Elopement/Walk Away
200.5.5   Theft/Loss/Waste/Fraud
200.5.6   Law Enforcement Notification
200.5.7   Use of Psychotropic Medications
200.5.8   Suicide Intervention Protocol

Program Policies

ICF/DD-H

300.1.1   General
300.1.2    Bed Hold
300.1.3   Transfer Policy
300.1.4   Physical Contact/Sexual Relationships
300.1.5   Dental Services
300.1.6   Valuables Inventory
300.1.7   Staffing
300.1.8   Notification of Change of Person Receiving Services

Supported/Transitional Living

300.2.1   Philosophy
300.2.2   General
300.2.3 Person’s served Individual Service Plans
300.2.4   Admission, Discharge and Change of Living Arrangement
300.2.5   Relationships
300.2.6   Theft/Loss

Community Integration Services

300.3.1   Philosophy
300.3.2   Admission, Change of Daily Schedule and Discharge
300.3.3   Supervision of Persons Served
300.3.4   Relationships
300.3.5   Visitors
300.3.6   Food and Nutrition

Vocational Services

300.4.1   General Policy
300.4.2   Vocational Evaluation
300.4.3   Admission, Change of Services and Discharge

Crisis Services

300.5.1   Admission
300.5.2   Discharge
300.5.3   Staffing/Clinical Team
300.5.4   Person Centered Individual Service Plan
300.5.5   Crisis Response Plan

Emergency Planning

400.1   Fire Watch
400.2   Shelter in Place
400.3   Communication Plan
400.4   Transportation Plan
400.5   Medical Documentation Plan
400.6   Emergency Staffing Use of Volunteers
400.7   Care and Wellbeing
400.8   Emergency Prep Training
400.9   Emergency Medication plan
400.10   Emergency Water Supply Plan
400.11   Emergency Sewage and Waste Disposal
400.12   1135 Waiver
400.13   Emergency Provisions Quality Plan
400.14   Bomb Threat
400.15   Earthquake
400.16   Severe Weather
400.17   Fire Emergency
400.18   Flood
400.19   Hazardous Material
400.20   Infectious Disease
400.21   Missing Person
400.22   Power Outage
400.23   Nuclear
400.24   Tsunami